Disclaimer: This is a rant.
Since I've relocated there are many a things to take care of. Changing of addresses, opening accounts, closing accounts, HR paperwork, car stuff, etc. etc. I have been postponing a few of these phone calls for the dread of listening to prompts as I can no longer get an operator when I obsessively press "0." They're on to me.
One of these calls was to my doctor's office. I needed to refill a prescription a whopping four days before I am "allowed" to refill it AKA before my insurance is finito from this physician. I left a message with person #1, who has person #2 call me back a couple hours later, flabbergasted by my request.
Person #2: Well there are still 5 refills on this prescription
Me: Yes, I understand that. But I won't be refilling anymore except this one time as my insurance by your provider will be ending at the end of this month.
Person #2: So...what is it that you want Dr. Anonymous to do?
Me: To give the pharmacy permission to fill it 4 days earlier. And if she has to take out 4 of the pills, I understand {breath of sarcasm}.
Person #2: {Deep Exhalation} Oh, wow. So you would need a new prescription
Me: I'm not quite sure how this all works, but I guess if that's what it takes, yes. Or she could just make a phone call
Person #2: But she's already written the prescription.
Me: Yes.
Person #2: Well, I don't know how she'd do it. She'd have to write a whole new prescription.
In my time as a patient, for the last 26 years or so, I've had allergies of every kind, sleeping problems, aches, pains, etc. that have brought me to the doctor's office. Usually, to cure any of the aforementioned ailments, the doctor reaches into the magical abyss of their white lab coat, obtaining a white notepad with their inked credentials already printed on this pad, scribbles a few illegible notes, and I am on my happy way to the pharmacy. The whole process takes about 1.5 seconds.
Person #3 has returned my call. And guess what? Dr. Anonymous made a call and it's done.
Why is it that people feel compelled to make their jobs more difficult than they actually are?
Chillax Rx.
haha, so true. This is like everytime I call the DMV and have to send in some form.. it always goes in horrible circles, always.
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